Step 1: Reload your application by right clicking with your mouse and selecting Reload. If the 1st step does not solve the issue move to the 2nd, etc.īasic Troubleshooting for Windows and Mac users If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable and this can occur when CloudExtend has pushed an update to the application.įollow the instructions in this article to completely clear your cache and get a fresh start. Normally, the cache is cleared by reloading the add-in. Add-ins are often cached for performance reasons. Why does this happen and how can I fix it?īecause Microsoft add-ins are developed using HTML and JavaScript, they are designed to work across platforms, but there might be subtle differences in how different browsers render the HTML. When a new version of CloudExtend has been released and you app loads, however your version is not updating to the latest version ( see here to learn how to find your version number) When a new version of CloudExtend has been released and there is something cached in your system preventing it from loading. This issue may occur in the following situations:
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